Digital Services Specialist I
3.
9 Corning, NY Corning, NY $18.
12 - $20.
38 an hour $18.
12 - $20.
38 an hour 9 days ago 9 days ago 9 days ago First Heritage Federal Credit Union is a leading employer and financial institution in the communities served, dedicated to both the success and financial well-being of our members and team members.
We are a strong, growing, dynamic organization, operating nine full-service local locations, with total assets close to $700 million.
First Heritage is dedicated to being an employer of choice, offering a competitive salary, and exceptional benefits package.
We also offer an array of options to continue your professional growth and development including an educational assistance program as well as supporting our team members to participate in external and internal leadership programs.
We believe that supporting and empowering our team members in their personal growth is key to happiness and success, which in turn is passed on to our members and the community.
Digital Services Specialist I:
The Digital Services Department is responsible for providing quality member service to the credit union's staff and members, as well as carrying out the daily operational responsibilities of servicing deposit accounts and member records.
JOB DUTIES:
Proficient in supporting VISA debit and credit portfolio.
Activities include, but are not limited to card related processing, resolving member related issues, mobile wallet applications, ATM adjustments, and possible merchant interface.
Support staff with Instant Issue Card questions and issues.
Proficient in internal systems that support the credit union's operations such as Image Center, Alert Center, ChexSystems, Meridian Link, Synergy, eSign, DocuSign, Cash Recyclers, ATMs, and others as assigned.
Process/balance Remote Deposit Items as scheduled.
Complete AVS/SSA requests in a timely manner.
Provide end user support to staff and members, and open help desk tickets as needed.
Proficient in daily processing of ACH activity, Share Draft reconciliation and exceptions, and Payroll activity.
Participate in research and discussion regarding Wire requests.
Maintain and manage IRA products within Episys Core and Ascensus including maintaining a clean database, daily review of IRA transactions, and processing death claims.
Be a resource to all staff for IRA related questions.
Conduct quality control assessment of all new and modified accounts in accordance with BSA/CIP policies.
Track and monitor progress of outstanding issues in a timely fashion and work closely with front line staff to mediate all issues.
This includes working with retail team to close out accounts that have never been funded, and review/process all daily and monthly account and deposit related reports.
Proficient in Daily tasks, file maintenance and review This job description may not be all inclusive and employees are expected to perform all other duties as assigned and directed by Management.
Job descriptions and duties may be modified when deemed appropriate by management.
This position has been approved for telecommuting work.
THIS JOB DESCRIPTION MAY NOT BE ALL-INCLUSIVE AND EMPLOYEES ARE EXPECTED TO PERFORM ALL OTHER DUTIES AS ASSIGNED AND DIRECTED BY MANAGEMENT.
JOB DESCRIPTIONS AND DUTIES MAY BE MODIFIED WHEN DEEMED APPROPRIATE BY MANAGEMENT.
EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED KNOWLEDGE & SKILLS:
Experience:
Up to six months of similar or related experience including time spent in similar or preparatory positions.
Education/Certifications/Licenses:
A high school degree or GED is required.
Interpersonal Skills:
Courtesy and tact are essential elements of the job.
Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring.
Communications generally require shorter and not in-depth discussions.
ADA REQUIREMENTS:
Physical Requirements:
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
Must be capable of climbing / descending stairs in an emergency situation.
Must be able to operate routine offi ce equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours or travel off site whenever required or requested by management.
Must be capable of regular, reliable and timely attendance.
Working Conditions:
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional Requirements:
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various written instructions and follow oral instructions.
Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on both internal and external confidential matters.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Corning, NY Corning, NY $18.
12 - $20.
38 an hour $18.
12 - $20.
38 an hour 9 days ago 9 days ago 9 days ago First Heritage Federal Credit Union is a leading employer and financial institution in the communities served, dedicated to both the success and financial well-being of our members and team members.
We are a strong, growing, dynamic organization, operating nine full-service local locations, with total assets close to $700 million.
First Heritage is dedicated to being an employer of choice, offering a competitive salary, and exceptional benefits package.
We also offer an array of options to continue your professional growth and development including an educational assistance program as well as supporting our team members to participate in external and internal leadership programs.
We believe that supporting and empowering our team members in their personal growth is key to happiness and success, which in turn is passed on to our members and the community.
Digital Services Specialist I:
The Digital Services Department is responsible for providing quality member service to the credit union's staff and members, as well as carrying out the daily operational responsibilities of servicing deposit accounts and member records.
JOB DUTIES:
Proficient in supporting VISA debit and credit portfolio.
Activities include, but are not limited to card related processing, resolving member related issues, mobile wallet applications, ATM adjustments, and possible merchant interface.
Support staff with Instant Issue Card questions and issues.
Proficient in internal systems that support the credit union's operations such as Image Center, Alert Center, ChexSystems, Meridian Link, Synergy, eSign, DocuSign, Cash Recyclers, ATMs, and others as assigned.
Process/balance Remote Deposit Items as scheduled.
Complete AVS/SSA requests in a timely manner.
Provide end user support to staff and members, and open help desk tickets as needed.
Proficient in daily processing of ACH activity, Share Draft reconciliation and exceptions, and Payroll activity.
Participate in research and discussion regarding Wire requests.
Maintain and manage IRA products within Episys Core and Ascensus including maintaining a clean database, daily review of IRA transactions, and processing death claims.
Be a resource to all staff for IRA related questions.
Conduct quality control assessment of all new and modified accounts in accordance with BSA/CIP policies.
Track and monitor progress of outstanding issues in a timely fashion and work closely with front line staff to mediate all issues.
This includes working with retail team to close out accounts that have never been funded, and review/process all daily and monthly account and deposit related reports.
Proficient in Daily tasks, file maintenance and review This job description may not be all inclusive and employees are expected to perform all other duties as assigned and directed by Management.
Job descriptions and duties may be modified when deemed appropriate by management.
This position has been approved for telecommuting work.
THIS JOB DESCRIPTION MAY NOT BE ALL-INCLUSIVE AND EMPLOYEES ARE EXPECTED TO PERFORM ALL OTHER DUTIES AS ASSIGNED AND DIRECTED BY MANAGEMENT.
JOB DESCRIPTIONS AND DUTIES MAY BE MODIFIED WHEN DEEMED APPROPRIATE BY MANAGEMENT.
EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED KNOWLEDGE & SKILLS:
Experience:
Up to six months of similar or related experience including time spent in similar or preparatory positions.
Education/Certifications/Licenses:
A high school degree or GED is required.
Interpersonal Skills:
Courtesy and tact are essential elements of the job.
Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring.
Communications generally require shorter and not in-depth discussions.
ADA REQUIREMENTS:
Physical Requirements:
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
Must be capable of climbing / descending stairs in an emergency situation.
Must be able to operate routine offi ce equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours or travel off site whenever required or requested by management.
Must be capable of regular, reliable and timely attendance.
Working Conditions:
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional Requirements:
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various written instructions and follow oral instructions.
Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on both internal and external confidential matters.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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