Billing Clerk
2.
0 Corning, NY Corning, NY Full-time Full-time $41,600 - $45,760 a year $41,600 - $45,760 a year 2 days ago 2 days ago 2 days ago Position Title:
Billing Clerk Reports To:
Billing Manager FLSA Status:
Full-Time (Non-Exempt) Date:
March 25, 2024 JOB
Summary:
The Billing Clerk will work with the billing department team to process the company's customer bills.
They will ensure billing accuracy and timely mailing of customer bills.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties/Responsibilities Prepare and process each billing group, reviewing meter reading reports for accuracy of bills.
If required, investigate meter reading exceptions, and set up accounts for follow up information.
Print, process, and mail customer letters, bills, and collection notices.
Process returned mail, contacting customers if needed and ensuring that accounts are updated as required.
Assist with processing of bill revisions.
When necessary, assist the Billing Manager with budget billing updates.
Confirm payments from HEAP and add EAP discount amounts to customer accounts accordingly.
Order all office supplies from different vendors as needed.
Deliver orders to staff when received.
Stocking of billing products such as paper and envelopes, from the warehouse to the billing room.
Ordering the billing products when needed.
Assist the customer service department with processing of collection work, printing information for notices and noting accounts after completion.
Coordinate the schedules for the conference rooms, notifying management if the conference room is going to be utilized outside of business hours and needs to be cleaned.
Provide back up to the Billing Manager, assisting with their billing duties when they are away from the office.
Maintain details of customer contact for satisfaction surveys.
Assist with billing and customer service duties as needed.
Financial Accountability Ensure work is completed in a timely and economical fashion.
Accurately inventory office supplies.
Physical Location and Safety Ensure equipment and workspace is maintained in safe and clean conditions.
Be aware of and comply with contract requirements and customers' needs such as security and safety.
Ensure safety and health compliance.
Contact with Others and Community To professionally represent the Corning Natural Gas Program in community groups and organizations.
Ability to work as a team member.
To attend trainings and professional development activities as appropriate.
To communicate with staff and welcome input, ensuring positive working relationships.
All communications are potentially sensitive and are subject to Corning Natural Gas policy on confidentiality.
KNOWLEDGE, SKILLS, AND ABILITIES:
The person in this position exhibits conscientiousness, dedication, self-discipline, and a sense of responsibility.
The person in this position functions successfully with limited supervision.
The person in this position must have the ability to work independently, take initiative and prioritize multiple assignments with attention to detail and deadlines in a fast-paced environment.
The person in this position must have the ability to establish effective relationships and work in a team environment to meet team and Corning Natural Gas goals.
The person in this position must have intermediate computer skills and the ability to learn Corning Natural Gas software programs.
The person in this position must have a thorough understanding of Corning Natural Gas processes, procedures, and policies.
The person in this position can manage, coordinate, and make decisions proactively and efficiently.
This position requires the ability to exhibit poise, clarity, and self-control in stressful, ambiguous, or emotionally demanding situations.
Excellent written and verbal communication skills.
Demonstrated analytical, problem-solving, and mathematical skills required.
Demonstrated proficiency with Microsoft Excel spreadsheets, Microsoft Office Suite, or similar software.
Must possess strong multi-tasking and organizational skills.
Experience with gas utilities and knowledge of gas operations systems.
Basic understanding of clerical and administrative procedures.
Required Skills/Abilities Knowledge of billing procedures and principles.
Extreme attention to detail.
Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances while maintaining a professional and calm demeanor.
Proficient computer skills with the ability to learn new software.
Education and Experience High school diploma or equivalent; associate degree highly preferred.
1 year of billing or administrative experience.
WORK ENVIRONMENT:
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This role uses billing equipment such as high-volume printers, folding and inserting billing machines, and postage machines.
POSITION TYPE AND ANTICIPATED HOURS:
This is a full-time position.
Days and hours of work are Monday through Friday, 8:
00 a.
m.
to 4:
30 p.
m.
Hours can vary based on the needs and schedule of the Corning Natural Gas.
TRAVEL REQUIREMENTS:
0-10% Travel requirements, no travel is expected for this position.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Other duties as assigned.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
All employees are employees at will.
Billing Manager Date __________________________ HR Manager Date Corning Natural Gas is an Equal Opportunity Employer and does not discriminate based on race, color, sex, religion, national origin, age, disability, wages, or genetic information.
PHYSICAL DEMANDS:
See Attached Physical Demands Form.
WORKING CONDITIONS:
See Attached Physical Demands Form.
Corning Natural Gas Physical Requirements Check-Off Form Check off only the physical abilities that are directly related to the essential functions of the job.
Caution:
Make sure you are not setting stricter requirements than for similar workers already employed.
Job Title:
Physical Activity Required Amount of time Never On Occasion Less than 1/3 (Occasionally) 1/3 to 2/3 (Frequently) More than 2/3 (Regularly) Standing X Walking X Sitting X Manual dexterity X Repetitive finger motion/Typing X Lifting or exerting force X Up to 10 pounds X Up to 25 pounds X Up to 50 pounds X Up to 100 pounds X Over 100 pounds X Reaching or stretching X Climbing or balancing X Crouching or stooping X Creeping or crawling X Speaking X Hearing X Tasting X Smelling X Seeing (with correction) X Close vision X Distance vision X Color discrimination X Peripheral vision X Depth perception X Focusing ability X Corning Natural Gas Work Environment Check-Off Form Job Title:
Physical Activity Required Amount of time None Less than 1/3 (Occasionally) 1/3 to 2/3 (Frequently) More than 2/3 (Regularly) Outdoor weather conditions X Wet or humid conditions (non-weather) X Extreme cold (non-weather) X Extreme heat (non-weather) X Fumes or air-borne particles X Toxic or caustic chemicals X Bloodborne pathogens X Risk of fire or explosion X Risk of electric shock X Prolonged exposure to vibration X Loud noise level X Other factors that are applicable may be added as appropriate.
I accept the position as outlined above and have read and understand the above job description.
___________________________ ________________ Signature Date ___________________________ ________________ Witness Date Job Type:
Full-time Pay:
$41,600.
00 - $45,760.
00 per year
Benefits:
401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid sick time Paid time off Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insurance Experience level:
1 year Schedule:
8 hour shift Monday to Friday
Experience:
Microsoft Office:
1 year (Required) Billing:
1 year (Required) Work Location:
In person Ensure work is completed in a timely and economical fashion.
Accurately inventory office supplies.
Be aware of and comply with contract requirements and customers' needs such as security and safety.
Ensure safety and health compliance.
To professionally represent the Corning Natural Gas Program in community groups and organizations.
Ability to work as a team member.
To attend trainings and professional development activities as appropriate.
To communicate with staff and welcome input, ensuring positive working relationships.
All communications are potentially sensitive and are subject to Corning Natural Gas policy on confidentiality.
The person in this position exhibits conscientiousness, dedication, self-discipline, and a sense of responsibility.
The person in this position functions successfully with limited supervision.
The person in this position must have the ability to work independently, take initiative and prioritize multiple assignments with attention to detail and deadlines in a fast-paced environment.
The person in this position must have the ability to establish effective relationships and work in a team environment to meet team and Corning Natural Gas goals.
The person in this position must have intermediate computer skills and the ability to learn Corning Natural Gas software programs.
Demonstrated analytical, problem-solving, and mathematical skills required.
Demonstrated proficiency with Microsoft Excel spreadsheets, Microsoft Office Suite, or similar software.
Must possess strong multi-tasking and organizational skills.
Experience with gas utilities and knowledge of gas operations systems.
401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid sick time Paid time off Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insurance 1 year 8 hour shift Monday to Friday Microsoft Office:
1 year (Required) Billing:
1 year (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Corning, NY Corning, NY Full-time Full-time $41,600 - $45,760 a year $41,600 - $45,760 a year 2 days ago 2 days ago 2 days ago Position Title:
Billing Clerk Reports To:
Billing Manager FLSA Status:
Full-Time (Non-Exempt) Date:
March 25, 2024 JOB
Summary:
The Billing Clerk will work with the billing department team to process the company's customer bills.
They will ensure billing accuracy and timely mailing of customer bills.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties/Responsibilities Prepare and process each billing group, reviewing meter reading reports for accuracy of bills.
If required, investigate meter reading exceptions, and set up accounts for follow up information.
Print, process, and mail customer letters, bills, and collection notices.
Process returned mail, contacting customers if needed and ensuring that accounts are updated as required.
Assist with processing of bill revisions.
When necessary, assist the Billing Manager with budget billing updates.
Confirm payments from HEAP and add EAP discount amounts to customer accounts accordingly.
Order all office supplies from different vendors as needed.
Deliver orders to staff when received.
Stocking of billing products such as paper and envelopes, from the warehouse to the billing room.
Ordering the billing products when needed.
Assist the customer service department with processing of collection work, printing information for notices and noting accounts after completion.
Coordinate the schedules for the conference rooms, notifying management if the conference room is going to be utilized outside of business hours and needs to be cleaned.
Provide back up to the Billing Manager, assisting with their billing duties when they are away from the office.
Maintain details of customer contact for satisfaction surveys.
Assist with billing and customer service duties as needed.
Financial Accountability Ensure work is completed in a timely and economical fashion.
Accurately inventory office supplies.
Physical Location and Safety Ensure equipment and workspace is maintained in safe and clean conditions.
Be aware of and comply with contract requirements and customers' needs such as security and safety.
Ensure safety and health compliance.
Contact with Others and Community To professionally represent the Corning Natural Gas Program in community groups and organizations.
Ability to work as a team member.
To attend trainings and professional development activities as appropriate.
To communicate with staff and welcome input, ensuring positive working relationships.
All communications are potentially sensitive and are subject to Corning Natural Gas policy on confidentiality.
KNOWLEDGE, SKILLS, AND ABILITIES:
The person in this position exhibits conscientiousness, dedication, self-discipline, and a sense of responsibility.
The person in this position functions successfully with limited supervision.
The person in this position must have the ability to work independently, take initiative and prioritize multiple assignments with attention to detail and deadlines in a fast-paced environment.
The person in this position must have the ability to establish effective relationships and work in a team environment to meet team and Corning Natural Gas goals.
The person in this position must have intermediate computer skills and the ability to learn Corning Natural Gas software programs.
The person in this position must have a thorough understanding of Corning Natural Gas processes, procedures, and policies.
The person in this position can manage, coordinate, and make decisions proactively and efficiently.
This position requires the ability to exhibit poise, clarity, and self-control in stressful, ambiguous, or emotionally demanding situations.
Excellent written and verbal communication skills.
Demonstrated analytical, problem-solving, and mathematical skills required.
Demonstrated proficiency with Microsoft Excel spreadsheets, Microsoft Office Suite, or similar software.
Must possess strong multi-tasking and organizational skills.
Experience with gas utilities and knowledge of gas operations systems.
Basic understanding of clerical and administrative procedures.
Required Skills/Abilities Knowledge of billing procedures and principles.
Extreme attention to detail.
Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances while maintaining a professional and calm demeanor.
Proficient computer skills with the ability to learn new software.
Education and Experience High school diploma or equivalent; associate degree highly preferred.
1 year of billing or administrative experience.
WORK ENVIRONMENT:
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This role uses billing equipment such as high-volume printers, folding and inserting billing machines, and postage machines.
POSITION TYPE AND ANTICIPATED HOURS:
This is a full-time position.
Days and hours of work are Monday through Friday, 8:
00 a.
m.
to 4:
30 p.
m.
Hours can vary based on the needs and schedule of the Corning Natural Gas.
TRAVEL REQUIREMENTS:
0-10% Travel requirements, no travel is expected for this position.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Other duties as assigned.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
All employees are employees at will.
Billing Manager Date __________________________ HR Manager Date Corning Natural Gas is an Equal Opportunity Employer and does not discriminate based on race, color, sex, religion, national origin, age, disability, wages, or genetic information.
PHYSICAL DEMANDS:
See Attached Physical Demands Form.
WORKING CONDITIONS:
See Attached Physical Demands Form.
Corning Natural Gas Physical Requirements Check-Off Form Check off only the physical abilities that are directly related to the essential functions of the job.
Caution:
Make sure you are not setting stricter requirements than for similar workers already employed.
Job Title:
Physical Activity Required Amount of time Never On Occasion Less than 1/3 (Occasionally) 1/3 to 2/3 (Frequently) More than 2/3 (Regularly) Standing X Walking X Sitting X Manual dexterity X Repetitive finger motion/Typing X Lifting or exerting force X Up to 10 pounds X Up to 25 pounds X Up to 50 pounds X Up to 100 pounds X Over 100 pounds X Reaching or stretching X Climbing or balancing X Crouching or stooping X Creeping or crawling X Speaking X Hearing X Tasting X Smelling X Seeing (with correction) X Close vision X Distance vision X Color discrimination X Peripheral vision X Depth perception X Focusing ability X Corning Natural Gas Work Environment Check-Off Form Job Title:
Physical Activity Required Amount of time None Less than 1/3 (Occasionally) 1/3 to 2/3 (Frequently) More than 2/3 (Regularly) Outdoor weather conditions X Wet or humid conditions (non-weather) X Extreme cold (non-weather) X Extreme heat (non-weather) X Fumes or air-borne particles X Toxic or caustic chemicals X Bloodborne pathogens X Risk of fire or explosion X Risk of electric shock X Prolonged exposure to vibration X Loud noise level X Other factors that are applicable may be added as appropriate.
I accept the position as outlined above and have read and understand the above job description.
___________________________ ________________ Signature Date ___________________________ ________________ Witness Date Job Type:
Full-time Pay:
$41,600.
00 - $45,760.
00 per year
Benefits:
401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid sick time Paid time off Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insurance Experience level:
1 year Schedule:
8 hour shift Monday to Friday
Experience:
Microsoft Office:
1 year (Required) Billing:
1 year (Required) Work Location:
In person Ensure work is completed in a timely and economical fashion.
Accurately inventory office supplies.
Be aware of and comply with contract requirements and customers' needs such as security and safety.
Ensure safety and health compliance.
To professionally represent the Corning Natural Gas Program in community groups and organizations.
Ability to work as a team member.
To attend trainings and professional development activities as appropriate.
To communicate with staff and welcome input, ensuring positive working relationships.
All communications are potentially sensitive and are subject to Corning Natural Gas policy on confidentiality.
The person in this position exhibits conscientiousness, dedication, self-discipline, and a sense of responsibility.
The person in this position functions successfully with limited supervision.
The person in this position must have the ability to work independently, take initiative and prioritize multiple assignments with attention to detail and deadlines in a fast-paced environment.
The person in this position must have the ability to establish effective relationships and work in a team environment to meet team and Corning Natural Gas goals.
The person in this position must have intermediate computer skills and the ability to learn Corning Natural Gas software programs.
Demonstrated analytical, problem-solving, and mathematical skills required.
Demonstrated proficiency with Microsoft Excel spreadsheets, Microsoft Office Suite, or similar software.
Must possess strong multi-tasking and organizational skills.
Experience with gas utilities and knowledge of gas operations systems.
401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid sick time Paid time off Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insurance 1 year 8 hour shift Monday to Friday Microsoft Office:
1 year (Required) Billing:
1 year (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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